Data Usage Policy

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Our lawful basis for processing personal data is principally to perform contracts.

1. We process the personal data of employees to perform contracts of employment.
2. We process the personal data of other individuals to perform commercial contracts.

We do NOT sell our data to, or share our data with, any other organisation or people.

Alarm Receiving Centre (ARC) – Customers and Lone Workers

1. We hold the following details of people who work for customers of our ARC:
• Names and phone numbers of lone workers;
• Where contract requires Addresses of lone workers;
• Vehicle registrations of lone workers;
• Name and phone numbers of line managers;
• Customers’ escalation phone numbers;
• Relevant medical details (i.e. sensitive personal data);
• Names and contact details of partners and/or family.
2. We process this data to perform a contract, to provide a lone worker protection service.
3. Our customers provide (to us) the details of the lone workers that work for them.
4. We do not disclose the details of any lone worker to any other organisation or person unless contractually required to do so, e.g., to escalate an alert to one or more emergency service.
5. We remove the details of a lone worker when a customer informs us that the person no longer works for them.
6. We remove the details of the lone workers that work for a customer after our contract with the customer ends. We may retain some or all of the details for an interim period to enable reporting and/or invoicing etc.

Payment Portal

1. Payment Portal retains and stores the following information:
• Order number;
• Amount;
• Transaction Reference;
• Payment result;
• Card expiry date, where needed for notification of subscription expiry.
2. Payment Portal only retains or stores the following information if a customer requests it:
• Name;
• Postal address;
• Email address;
• Telephone number.
3. Payment Portal never stores the full card number or CVV security code.

Patient Partner and Repeat Prescriptions, Voicemail and Auto‑attendant

1. Patient Partner and Repeat Prescriptions are products that we provide to medical practices. Voicemail and Auto‑attendant are products that we provide to a diverse range of customers. These process personal data but belong to the customer. Patient Partner processes telephone numbers and dates of birth. Repeat Prescriptions also processes details of medication. Voicemail records voice messages that callers leave. It is impossible to control the content of these. The owners of these products are legally responsible for the processing of personal data that these products perform.
2. We must sometimes process personal data to perform a (maintenance) contract to provide technical support.
3. We do not record any personal data in our permanent records of technical support.
4. We delete any required personal data after a technical support issue is resolved and closed.

Voice Connect Communications Portal and Medical Messenger

1. The Voice Connect Communications Portal can send single and bulk SMS text messages, and single and bulk postal messages through VC SmartMail.
2. Medical Messenger communicates with a medical practice information system, and the Voice Connect Communications Portal, to enable a medical practice to send single and bulk SMS text, email and postal messages, via the cheapest type of message, to patients.
3. The Voice Connect Communications Portal retains records of messages for the following periods:
• Email 14 days (default – this can be changed);
• SMS 2 months if sent via NHS.net 6 months if sent via the Voice Connect Communications Portal
• Post 3 months
4. After a customer cancels the service, we delete all of the customer’s data within 30 days.

Privacy Policy

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What is this Privacy Policy for?

This privacy policy is served by Voice Connect and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations).

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

Contact & Communication

People using our website do so at their own discretion and provide any such personal details requested at their own risk. Whilst our website does not collect or store your date, upon contact your personal information is kept private and stored securely until a time it is no longer required or has no use, or that you request, via email, for your details to be removed from our contact database. Every effort has been made to ensure a safe and secure email/upload/download submission form process, but advise users using such forms do so at their own risk.

How we use your personal information

We use any information submitted to provide you with further information about the services we offer or to assist you in answering any questions or queries you may have submitted.

This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process.

We may share your enquiry data with our marketing agency for statistical purposes only.

Your information will not be sold to third parties for marketing purposes.

The Website

This website is GDPR compliant; we take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.

Use of Cookies

Cookies are small files saved to the user’s computer / device hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

The cookies we use allow us to recognise and count the number of visitors to the site. It also allows us to see how visitors move around when using the site which helps us to improve the way the website works. This website uses a cookie notification system informing the user on their first visit to the website about the use of cookies on their computer / device. This complies with recent legislation requirements for website’s to notify users before leaving behind or reading files such as cookies on a user’s computer / device. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive/device they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

Website Visitor Tracking

We use tracking software to monitor website visitors to better understand how they use our website. This software is provided by Google Analytics, Hotjar or similar which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [http://www.google.com/privacy.html]

No personal information is stored, saved or collected.

External Links

Although we take every effort to only include quality, safe and relevant external links, users should always adopt a policy of caution before clicking any external web link throughout our website. Visitors clicking on external links do so at their own risk.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

We may, through our social media platform accounts, share web links to relevant web pages. By default some social media platforms shorten lengthy url’s.

Users are advised to take caution and good judgement before clicking any shortened url’s published on social media platforms by this website and it’s owners. Despite the best efforts to ensure only genuine url’s are published many social media platforms are prone to spam and hacking and therefore this website and it’s owners cannot be held liable for any damages or ramifications caused by visiting any shortened links.

Your Rights

You have the right to ask us not to process personal data for marketing purposes. Or request that your data details be removed from newsletters, email or telephone contacts. You have the right to request or change:

Details on what personal, business data we hold

Your personal data, if inaccurate or incomplete

Your personal data to be deleted or to request we stop using it

To contact us please email sales@voiceconnect.co.uk

Resources & Further Information

Overview of GDPR – General Data Protection Regulation

Data Protection Act 1998

Privacy and Electronic Communications Regulations 2003

Privacy and Electronic Communications Regulations 2003 – The Guide

Twitter Privacy Policy

Facebook Privacy Policy

Google Privacy Policy

Linkedin Privacy Policy

If you require any further information please do not hesitate to contact us