AiMEE AI MEDICAL ENQUIRY EXPERT
AI that listens, understands and acts
AiMEE adds a natural, human-like conversational layer to Virtual Care Navigator.
Leveraging advanced natural language understanding, AiMEE interprets open-ended questions, provides information, and routes patients intelligently without them needing to repeat themselves.
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Key benefits
- Understands everyday speech for intuitive patient interaction
- Recognises intent and routes queries contextually
- Directs calls to the right outcome, from appointment requests to live handlers
- Provides AI-generated summaries of all interactions
- Combines the empathy of human conversation with the efficiency of automation
- Continuously learns from real interactions to improve accuracy
“I was surprised at how natural it felt; like having a real conversation, but without any waiting. The AI guided me straight through and even helped me book my flu jab.”
The patient experienceIf you’d like to learn more about the benefits our system can give you, contact Voice Connect today.
Expected outcomes
- All practice calls answered simultaneously by the AI Agent
- 30–50% of routine calls deflected through self-service
- Enhanced patient access, reduced staff workload, and improved service delivery
- Maintained clinical safety and framework compliance
- Significant gains in empathy, accessibility and staff efficiency
“Since introducing AiMEE, we only receive the calls that genuinely need a human. Everything else is managed smoothly by the system, which patients describe as natural and responsive.”
The Practice experienceIf you’d like to learn more about the benefits our system can give you, contact Voice Connect today.
Configurable options
- Mapped for Practice care navigation
- Intent libraries tailored to your Practice, PCN or Cluster
- Routing based on individual staff member skill sets
- Escalation thresholds for human handoff
- Operational timings to manage demand
