Our History

Founded in 1991, Voice Connect has built an established reputation for designing, developing and delivering specialist computer telephony solutions. During this time, we have provided solutions for many types of organisations, including the NHS, Government and other Public Sectors, Education, Armed Forces, Utilities, Charities and a diverse range in the commercial sector.


“The start of the journey” Stefan Olsberg – Managing Director, Geoff White (Non-Exec) and David Harrison – Technical Director decide to form a company to bring Voicemail to the UK, originally named Voicebank, later to become Voice Connect as we know today.

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An instant success DOS based Voicemail & Auto Attendant systems begin to be installed across the UK.


Paul Key, Voice Connect’s Technical Consultant, Network Manager and longest serving member of staff, joins the company as an engineer to help with the installation demands.

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Mike Butler, Voice Connect’s Chief Design Engineer joins to help bring the next generation of technology to the Voicemail market, starting with the launch of our new system later that year.

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Voice Connect are the first to bring SMS text alerts when voice messages are left on mobile phones.


Paul Trayler, Voice Connect’s Sales Director joins the company from BT, in a sales role to strengthen the sales team.

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Our outbound messaging platform VC Relay is developed. Communicating by; telephone, text, email and fax.


E-Speech is released, allowing voicemail clients to listen to emails on the move.


Voice Connect’s Operations Director, Sarah Sanders joins the team in a telesales capacity, before moving through the company to head up Service Delivery, Engineering and HR.

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Seeing a gap in the market for reliable lone working services – Voice Connect develop our first onsite Lone Working solution.


Voice Connect deploy our first replicated services at West Midlands Police.

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Majax, Voice Connect’s major incident staff call-out solution is released.


Informer for Schools is developed as the first schools’ texting solution, integrating with the Capita SIMS attendance software.


Patient Partner begins its development path with our first clinical database integration being with the INPS Vision appointments database.

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Vision SMS is launched as INPS’ first text reminder service. This is the forerunner to Medical Messenger.


Patient Partner integrates with the FrontDesk appointment booking solution.

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We become development partners with EMIS, bringing Patient Partner to a much larger audience.


Voice Connect become development Partners with TPP, integrating Patient Partner with SystmOne, 95% of all GP practices can now have the option to purchase the system.


Automated Telephone Repeat Prescription ordering is first developed for SystmOne users.

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We bring desktop postal services to the market – clients can now get all their materials and letters printed and delivered for less than the price of a stamp!


We develop Speech recognition technologies using the Nuance engine.

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Voice Connect deploy our first onsite Credit Card Payment system


Voice Connect invests in our own ARC (Alarm Receiving Centre) to offer hosted lone working solutions.


Voice Connect launch Payment Portal, enabling clients to take IVR, Web and Virtual Terminal credit card payments.

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Voice Connect developed Patient Partner for Microtest, meaning it can now be deployed onto every primary care clinical system, Patient Partner is also developed onto the Sangix platform for Phlebotomy services in hospitals, the first non-primary care specific integration.


Voice Connect develop our integration Lone Working ID badge, bringing new technologies to the lone working market.


Patient Partner becomes a cloud based solution.

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Repeat prescriptions are now available through Emis.

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    Key Features

    Phone Access

    The telephone remains the preferred method for patients to contact NHS services. Clinic Partner allows users to book, check, change, and cancel appointments automatically using their telephone keypad or mobile phone.

    Online Booking

    Using email registration, Clinic Partner, enables patients to access past and future appointments from their profile on our web portal. The portal sends appointment reminders via text and allows patients to book and cancel as and when they require.

    Self Check-in

    Be it a fixed kiosk or iPad/tablet check in, Clinic Partner works to alleviate pressure from the reception team with its self-check in features, allowing patients to automatically check-in when they arrive for their appointment. *Please note this is a software only element - the screen is not provided by Voice Connect*

    Calling Screen

    Clinic Partner comes with a waiting room display feature. The system highlights when clinicians are ready for the next patient and directs them to the correct room/cubicle. The feature can also display bespoke messages at the bottom of the screen, managed from the main back office. * Please note this is a software only element - the screen is not provided by Voice Connect*

    Facility Management

    Users of Clinic Partner can configure the system to their bespoke needs, this includes; number of rooms available, clinic opening hours, appointment availability, walk-in appointment availability and weekend/Bank Holiday management.


    Run reports online or via Microsoft Excel, Clinic Partner allows users to have valuable data at their fingertips. The system allows supervisors to access reporting remotely, aiding staff management and planning.

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