Virtual Care Navigator
The complete access platform
Virtual Care Navigator combines rule-based precision with conversational intelligence to create a safe, inclusive, and intelligent digital front door for modern primary care.
- For patients, it means simple, consistent access; the ability to book appointments, request prescriptions, or seek advice at any time, through natural conversation or secure automation.
- Every interaction is connected, auditable, and clinically safe.
- For practices, it means measurable efficiency and clarity.
- Routine calls are automated, data flows directly into clinical systems, and teams can focus on patient care instead of repetitive administration.
- Workloads reduce, waiting times shorten, and the experience improves for everyone.
Already proven across NHS organisations, Virtual Care Navigator is helping practices replace pressure with productivity and complexity with control. If your practice or PCN is ready to modernise patient access while improving team efficiency, talk to our expert team today.
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Access
Patient Partner
Patient ACCESS Partner automates the entire phone appointment interaction, allowing patients to book, check, change, or cancel appointments in line with Practice rules, without waiting on hold.
When integrated directly with the clinical system, every action is instantly and safely recorded within the clinical record.
Key benefits
- Enables 24/7 appointment access via voice or keypad
- Lowers DNA rates by 30% through simple cancellation options
- Supports targeted booking campaigns for vaccinations or reviews
- Reduces receptionist workload by up to 50%
- Mirrors online triage workflows for consistent patient journeys
Administration
Digitally Accessible administration
Patient ADMINISTRATION Partner manages nonclinical requests such as fit notes, registration forms and self-referrals. Using structured voice inputs, it captures and routes data directly to the correct task list or NHS mailbox, ensuring every interaction is logged and trackable. Key benefits- Handles fit note and form requests automatically
- Reduces inbound calls and saves staff time
- Offers multi-language voice options for accessibility
- Patient ADMINISTRATION Partner manages nonclinical requests such as fit notes, registration forms and self-referrals.
- Ensures consistent message capture and audit trails
- Multi-language support ensures inclusion for non-English speakers
