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Voice Connect Support

Speak to our friendly helpdesk team with your enquiries.

Maintenance Cover

Voice Connect offer three levels of maintenance cover, to suit all needs and budgets;

  • Standard Cover, 09:00am to 17:00pm, Monday to Friday, excluding Christmas Day, Boxing Day and New Year’s Day
  • Premier Cover, 08:00am to 20:00pm, 7 days a week, excluding Christmas Day, Boxing Day and New Year’s Day
  • Premier Plus Cover, 24 hours a day, 7 days a week, including Christmas Day, Boxing Day and New Year’s Day

Remote Support

The Voice Connect Technical Support Helpdesk provides support to customers with a maintenance contract. If you call the helpdesk, you may be directed to this page to enable us to connect to your computer.

Click here to connect

Find Us

  • Voice Connect Ltd
  • 8-10 Fir Tree Lane
  • Groby
  • Leicestershire
  • LE6 0FH
  • United Kingdom

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      Contact Us

      Voice Connect Ltd,

      8-10 Fir Tree Lane,

      Groby, Leicestershire,

      LE6 0FH

      0116 232 2622

      Help & Support

      Key Features

      Phone Access

      The telephone remains the preferred method for patients to contact NHS services. Clinic Partner allows users to book, check, change, and cancel appointments automatically using their telephone keypad or mobile phone.

      Online Booking

      Using email registration, Clinic Partner, enables patients to access past and future appointments from their profile on our web portal. The portal sends appointment reminders via text and allows patients to book and cancel as and when they require.

      Self Check-in

      Be it a fixed kiosk or iPad/tablet check in, Clinic Partner works to alleviate pressure from the reception team with its self-check in features, allowing patients to automatically check-in when they arrive for their appointment. *Please note this is a software only element - the screen is not provided by Voice Connect*

      Calling Screen

      Clinic Partner comes with a waiting room display feature. The system highlights when clinicians are ready for the next patient and directs them to the correct room/cubicle. The feature can also display bespoke messages at the bottom of the screen, managed from the main back office. * Please note this is a software only element - the screen is not provided by Voice Connect*

      Facility Management

      Users of Clinic Partner can configure the system to their bespoke needs, this includes; number of rooms available, clinic opening hours, appointment availability, walk-in appointment availability and weekend/Bank Holiday management.

      Reporting

      Run reports online or via Microsoft Excel, Clinic Partner allows users to have valuable data at their fingertips. The system allows supervisors to access reporting remotely, aiding staff management and planning.

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