IVR Payment

  • Automatically take card payments over the phone
  • Remove phone congestion
  • PCI compliant
  • Integrate with your database
  • Work with your existing phone provider

Accept safe and secure payments from clients and customers across the phone 24/7, 365 days a year, with a dedicated IVR payment phone line from Voice Connect. We help businesses and organisations across the UK with a range of integrated payments services and bespoke software solutions.

IVR stands for Interactive Voice Response, and provides a secure platform to accept automated telephone transactions. These are most commonly used to pay invoices for services such as medical bills, rent and utilities.

This automated service is available round the clock, and doesn’t require an employee to operate, providing a cost-effective payment solution for your business. Our IVR system can use either a new or existing dedicated phone line. Clients or customers call this number and enter a reference code, confirming the amount due. In order to finalise the payment, the customer keys in their card details. No card details are stored by Voice Connect or received by the company accepting the IVR payment, ensuring these transactions remain simple, safe and secure.

If you’d like to know how your business could benefit from accepting IVR payments, contact us using the link below.

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Telephone Card Payments

Although online payments are commonplace, not everybody will have access to a computer or smartphone. The ability to accept telephone card payments can make your business more accessible to customers and clients who may not be able to pay using other means, ensuring you won’t be turning away business.

To accept IVR payments, you will need a merchant account, which authorises payments from your customer’s personal account into your business account, releasing funds between the two. At Voice Connect, we work closely with a variety of merchant account providers. Our team can help you obtain a merchant account using one of our partnering companies, and secure competitive rates for your processing costs.

We also help you stay PCI-DSS compliant. Our systems do not record or retain any card details, helping you to achieve the highest level of PCI-DSS compliance possible while ensuring the safety of your customers’ card details.

Are you ready to start taking card payments over the phone? Contact Voice Connect using the quick and easy enquiry form below, and we’ll be in touch with more information and a free quote.

Get a Quote
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    Key Features

    Phone Access

    The telephone remains the preferred method for patients to contact NHS services. Clinic Partner allows users to book, check, change, and cancel appointments automatically using their telephone keypad or mobile phone.

    Online Booking

    Using email registration, Clinic Partner, enables patients to access past and future appointments from their profile on our web portal. The portal sends appointment reminders via text and allows patients to book and cancel as and when they require.

    Self Check-in

    Be it a fixed kiosk or iPad/tablet check in, Clinic Partner works to alleviate pressure from the reception team with its self-check in features, allowing patients to automatically check-in when they arrive for their appointment. *Please note this is a software only element - the screen is not provided by Voice Connect*

    Calling Screen

    Clinic Partner comes with a waiting room display feature. The system highlights when clinicians are ready for the next patient and directs them to the correct room/cubicle. The feature can also display bespoke messages at the bottom of the screen, managed from the main back office. * Please note this is a software only element - the screen is not provided by Voice Connect*

    Facility Management

    Users of Clinic Partner can configure the system to their bespoke needs, this includes; number of rooms available, clinic opening hours, appointment availability, walk-in appointment availability and weekend/Bank Holiday management.


    Run reports online or via Microsoft Excel, Clinic Partner allows users to have valuable data at their fingertips. The system allows supervisors to access reporting remotely, aiding staff management and planning.

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