Your complete access platform
Virtual Care Navigator is the NHS-integrated, cloud-based telephony and automation platform developed by Voice Connect, designed to give every patient the same self-service experience by phone as they would online.
- 90% shorter average wait times
- 30% fewer missed appointments
- 100% increase in patient access satisfaction survery scores
- 50% reduction in manual call handling
Patient access is under pressure – but the answer is clear
- Rising demand is stretching workforce capacity
- Digital exclusion continues across communities
- 92% of GP practices use cloud telephony
- 68% of patients still rely on the phone
- Online portals remain out of reach for many older and vulnerable patients
- Staff face long call queues, growing admin and data risk across systems
“It was so convenient to be able to call at 8pm to book my diabetic review with the nurse.”
The patient experienceIntelligent. Inclusive. Proven.
Built on more than three decades of healthcare innovation, Virtual Care Navigator brings together four complementary modules that can be leveraged individually or as a comprehensive ecosystem.
Simplifying appointment access, 24/7
Patient ACCESS Partner automates the entire phone appointment interaction, allowing patients to book, check, change, or cancel appointments in line with Practice rules, without waiting on hold.
When integrated directly with the clinical system, every action is instantly and safely recorded within the clinical record.
Safe, simple prescription management
Patient MEDICATION Partner automates repeat prescription requests with PIN-protected access.
Each repeat prescription request creates a task in EMIS/SystmOne and, once authorised, links directly with the EPS service, ensuring accuracy and traceability from start to finish.
Digitally accessible administration
Patient ADMINISTRATION Partner manages non-clinical requests such as fit notes, registration forms and self-referrals.
Using structured voice inputs, it captures and routes data directly to the correct task list or NHS mailbox, ensuring every interaction is logged and trackable.
AI that listens, understands and acts
AiMEE adds a natural, human-like conversational layer to Virtual Care Navigator.
Leveraging advanced natural language understanding, AiMEE interprets open-ended questions, provides information, and routes patients intelligently without them needing to repeat themselves.
Built for the NHS not adapted to it
- Designed specifically for NHS primary care workflows, not retrofitted from commercial call-handling platforms.
- Aligned to NHS access models, appointment structures and patient pathways from day one.
- Built for the phone-first reality of the NHS, reflecting how patients actually access GP services.
- Engineered to support NHS demand patterns, including peak call volumes and time-critical access.
- Enables equitable access for all patients, including those unable or unwilling to use apps or online portals.
- Scales consistently across practices, PCNs and ICBs, supporting joined-up access at system level.
- Proven at scale in live NHS environments, supporting real clinical and operational delivery.
“Appointments manage themselves. Our team finally has time to focus on patients, not phone queues.”
The Practice experience
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