Patient Access Partner
Simplifying appointment access, 24/7
Patient ACCESS Partner automates the entire phone appointment interaction, allowing patients to book, check, change, or cancel appointments in line with Practice rules, without waiting on hold.
To learn more about how your practice could see benefits, contact Voice Connect today using the quick and easy enquiry form below.
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key benefits
- Enables 24/7 appointment access via voice or keypad
- Lowers DNA rates by 30% through simple cancellation options
- Supports targeted booking campaigns for vaccinations or reviews
- Reduces receptionist workload by up to 50%
- Mirrors online triage workflows for consistent patient journeys
“It was so convenient to be able to call at 8pm to book my diabetic review with the nurse.”
The patient experienceIf you’d like to learn more about the benefits our system can give you, contact Voice Connect today.
Expected outcomes
- Significantly fewer routine calls handled manually
- Shorter, more manageable queues and reduced pressure during peak times
- A noticeable reduction in missed appointments and repeat no-shows
- Reduced workloads with repetitive tasks automated and data captured accurately
- A consistent, reliable experience for patients leading to improved satisfaction
- Higher staff morale and wellbeing due to clearer processes and lesser demand
“Appointments manage themselves. Our team finally has time to focus on patients, not phone queues.”
The Practice experienceIf you’d like to learn more about the benefits our system can give you, contact Voice Connect today.
Configurable options
- Appointment types (GP, nurse, vaccination, chronic disease review, etc.)
- Interaction types (face to face, semi triage or full triage)
- Time restrictions (e.g. same-day vs future appointments)
- Access rules by patient group or clinical need
- Optional signposting if slots unavailable
