A Smarter Way to Manage Patient Interactions
Simpler Access, Smarter Care—connecting patients, easing workflows, and improving NHS services.
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Voice Connect
Voice Connect delivers cutting-edge communication solutions tailored to NHS practices, ensuring seamless patient access and operational efficiency. Our advanced tools, including Patient Partner and Clinic Partner, empower practices to provide 24/7 self-service options for booking, viewing, and cancelling appointments, managing prescriptions, and more.
Designed to reduce the workload on reception and administration teams, our cloud-based solutions streamline processes and free up time to focus on delivering exceptional patient care. Fully customisable and accessible over the phone, Voice Connect’s services ensure no patient is left behind, improving the accessibility and efficiency of healthcare practices and clinics nationwide.
What is Patient Partner?
Patient Partner is an advanced virtual receptionist that improves patient access and reduces administrative burdens for NHS practices and clinics. This solution offers 24/7 self-service options, allowing patients to book appointments, request repeat prescriptions, and complete admin tasks over the phone. By automating routine inquiries, Patient Partner allows reception, admin, and prescribing teams to dedicate more time to patient care.
Features and Adaptability
24/7 Access
Book, view, and cancel GP or nurse appointments for face to face or a triage appointment at any time.
Self-Service Options
Manage prescriptions, submit voice forms, and check registration eligibility.
Customisable Modules
Tailored to your practice’s needs, offering solutions like prescription software, Pharmacy First referrals, fit notes, and triage support.
Multi-Language Support
Inclusive functionality ensures accessibility for all patients
Seamless Integration
Works alongside new or existing cloud-based telephone services and provides integration into the appointments book or outputs as PDFs or NHS emails
Whether it’s face-to-face triage, telephone triage, or a hybrid approach, Patient Partner adapts to your operational model with ease.
Who Benefits from Patient Partner?
Our solution is designed to meet the needs of the following audiences:
Practices or groups of practices
looking to reduce administrative strain, improve patient access, and streamline patient communication with automated voice forms and pre-prepared notes.
PCNs
who are aiming to improve operational efficiency, allowing reception teams to focus on in-person support for complex cases while offering accessible communication options for patients across multiple sites
ICBs/Health Boards
looking to optimise healthcare delivery by improving resource management and patient engagement across multiple services and languages.
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