Patient ADMINISTRATION Partner
Digitally Accessible administration
Patient ADMINISTRATION Partner manages nonclinical requests such as fit notes, registration forms and self-referrals.
Using structured voice inputs, it captures and routes data directly to the correct task list or NHS mailbox, ensuring every interaction is logged and trackable.
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Key benefits
- Handles fit note and form requests automatically
- Reduces inbound calls and saves staff time
- Offers multi-language voice options for accessibility
- Ensures consistent message capture and audit trails
- Multi-language support ensures inclusion for non-English speakers
“Requesting my fit note was incredibly easy. No waiting on hold. I just left a message and got the note the same day. Having an easy way to sort this out makes a big difference.”
The patient experienceIf you’d like to learn more about the benefits our system can give you, contact Voice Connect today.
Expected outcomes
- Practices using Patient ADMINISTRATION Partner have reported a 40–50% drop in routine admin calls and significantly faster turnaround times for patient documentation.
“Offering phone access for routine admin queries has been beneficial for both patients and the Practice. Patients appreciate the convenience, and our team can process requests in a timely and organised way.”
The Practice experienceIf you’d like to learn more about the benefits our system can give you, contact Voice Connect today.
Configurable options
- Categories of admin requests accepted
- Follow-up notification preferences
- Form and questionnaire templates
