Patient Partner & New GP Contract

Patient Partner ensures patients reach the correct point of care on first contact with NHS practices. The automated system can do so in one of two ways;
– Booking the first available appointment
– Signposting to relevant external services, on a self-referral basis, such as pharmacies

‘Patients should be offered an assessment of need or signposted to an appropriate service, at first contact with the practice’ – one of the changes listed in the GP contract 2023/24, with a real focus on patient access. This update will no doubt involve an element of automation to enable practices to effectively manage the new requirement.

Automated appointment booking and repeat prescription requests

Patient Partner powered by Voice Connect enables GP practices to offer patients the ability to book, check, change and cancel appointments 24/7 while also signposting to external services if required. The cloud-based software works alongside existing telephone systems as well as all primary clinical databases; EMIS, SystmOne and Vision. This means patient access can be improved upon seamlessly while meeting the GP contract requirements.

Reducing callbacks and improving patient access

Reduce patient callbacks and delayed booking processes. Patient Partner works with your rule book, ensuring the correct appointment is booked the first time around. Not limited to GP appointments alone, the system covers a wide variety of appointment types;
– Nurse appointments
– Vaccinations
– Flu clinics
– Smear tests
– Self-referral
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PCN funding to meet GP contract requirements

PCN funding may be available for Patient Partner and other Voice Connect products, including repeat prescriptions. Working closely with Primary Care Networks, Voice Connect has a successful track record of implementing the Patient Partner solution at scale. As a result, set-up costs and monthly contract amounts may qualify for funding.

QOF QI investment modules

In the coming year, £246 million will be made available to improve the patient experience when contacting their practice and receiving a response within an appropriate period.