The Importance of Integrating Phone Systems with Clinical Databases

In today's rapidly advancing healthcare landscape, the integration of phone systems with clinical databases is proving to be a crucial innovation that enhances efficiency, patient care, and overall operational effectiveness of GP surgeries. The synergy between telephony and digital medical records opens up a realm of possibilities that can significantly streamline workflows and improve communication within healthcare settings. Let's delve into why this integration is so important and the benefits it offers to medical professionals and patients alike.

Enhanced Patient Care Coordination

Integrating phone systems with clinical databases significantly enhances patient care coordination by linking telephony directly with electronic health records (EHRs). This integration grants healthcare providers instant access to vital patient information during phone interactions. Doctors and nurses can swiftly retrieve critical details like medical history, medication lists, and recent test results, enabling more informed and personalised patient care. With this seamless integration, healthcare teams collaborate more effectively, providing timely and accurate advice and support to patients over the phone.

Streamlined Communication

Seamless integration of phone systems with clinical databases enables effective communication among healthcare professionals and patients. For example, when a patient needs specialist consultation, the referring physician can easily share relevant medical records and notes electronically, expediting the referral process and ensuring continuity of care.

Improved Operational Efficiency

Healthcare organisations can optimise operational efficiency by integrating phone systems with clinical databases. Tasks such as processing referrals, and managing prescriptions can be automated or expedited through streamlined access to patient data. This reduces administrative burden, allowing staff to focus more on direct patient care.

Enhanced Data Security and Compliance

Security and privacy are critical in healthcare. Integrating phone systems with clinical databases ensures secure transmission of sensitive patient information, complying with relevant regulations such as GDPR (General Data Protection Regulation). Advanced encryption and access controls protect patient data from unauthorised access or breaches, maintaining confidentiality and compliance standards.

Patient management systems and clinical databases

Patient Partner serves as the essential tool bridging clinical database systems with phone suppliers, enabling automated, round-the-clock healthcare management. Working with the following;


EMIS (Egton Medical Information Systems) is a widely used clinical software system in the UK, offering comprehensive electronic health records (EHR) management for healthcare providers. Integration of EMIS with phone systems enables seamless access to patient information during phone consultations. Here's why EMIS integration is valuable:

Unified Patient Information: EMIS integration allows healthcare professionals to view patient records, medical histories, medications, and test results in real-time during phone interactions, ensuring accurate and informed care delivery.

Efficient Communication: Integrated EMIS systems facilitate streamlined communication between healthcare teams and patients. Physicians can update records, schedule appointments, and share relevant information instantly over the phone.

Enhanced Care Coordination: Integration with EMIS improves care coordination by enabling quick referrals, access to specialist information, and automated follow-ups, ultimately enhancing patient outcomes.


SystmOne, developed by TPP, is another prominent clinical information system used by NHS organisations. Integrating SystmOne with phone systems offers several advantages:

Holistic Patient View: Seamless integration with SystmOne provides healthcare professionals with a holistic view of patients' medical records, including consultations, prescriptions, and allergies, fostering personalised care delivery.

Real-time Updates: Phone interactions integrated with SystmOne allow for real-time updates to patient records, ensuring accuracy and continuity of care across different healthcare settings.

Appointment Management: SystmOne integration streamlines appointment scheduling and management, reducing administrative burdens and improving patient access to care.

What is Patient Partner?

Patient Partner is a patient communication platform that integrates with clinical database suppliers to improve patient engagement and healthcare coordination without the need to switch phone providers.

How does Patient Partner work with clinical database suppliers?

Patient Partner integrates with systems such as EMIS, SystmOne, Vision, and SANGIX to access patient records, facilitate communication, and streamline care processes.

What are the benefits of integrating Patient Partner with clinical databases?

Benefits include seamless access to patient information during interactions, improved communication, efficient scheduling, and enhanced care coordination.

Can Patient Partner send automated reminders based on clinical database information?

Yes, Patient Partner can send automated appointment reminders, medication alerts, and follow-up instructions using data from integrated clinical databases.

Is Patient Partner secure and compliant with data protection regulations?

Yes, Patient Partner prioritises data security and complies with regulations like GDPR to ensure patient information remains secure.

How does Patient Partner improve patient care coordination?

By accessing patient records within clinical databases, Patient Partner enables healthcare teams to coordinate care more efficiently and share information seamlessly.

Can Patient Partner support telehealth and remote patient monitoring initiatives?

Yes, Patient Partner supports telehealth and remote monitoring by leveraging data from clinical databases for virtual consultations and remote care management.

Which clinical database suppliers does Patient Partner integrate with?

Patient Partner integrates with leading suppliers such as EMIS, SystmOne, Vision, and SANGIX, ensuring compatibility across various healthcare systems and settings.


Vision is a primary care clinical system widely used by general practices in the UK. Here's why integrating Vision with phone systems is beneficial:

Accessible Patient Information: Integration with Vision allows instant access to patient demographics, consultation notes, and referral details during phone calls, enhancing care coordination and patient satisfaction.

Secure Information Exchange: Vision integration ensures secure sharing of sensitive patient data, adhering to data protection regulations and safeguarding patient privacy.

Efficient Prescription Management: Phone systems integrated with Vision enable efficient prescription management and medication reviews, improving medication adherence and patient safety.

Facilitating Telehealth and Remote Patient Monitoring

The integration of phone systems with clinical databases is particularly beneficial for telehealth initiatives and remote patient monitoring programmes. Healthcare providers can conduct virtual consultations, monitor patients remotely, and deliver telemedicine services more efficiently when phone systems are seamlessly connected to EHRs and other clinical databases.

In conclusion, the integration of phone systems with clinical databases represents a significant step forward in healthcare technology. By breaking down communication barriers, improving access to patient information, and enhancing operational efficiency, this integration empowers healthcare organisations to deliver higher-quality care while optimising resource utilisation. As technology continues to evolve, embracing these integrative solutions will be essential for healthcare providers striving to meet the complex demands of modern healthcare delivery.

At Voice Connect, we understand the importance of seamless communication solutions in healthcare. Contact us today to learn more about how our innovative Patient Partner solutions can be integrated with your clinical databases to enhance patient care and streamline your operations.