Patient Partner

  • Improve patient access
  • Works alongside your existing telephone provider
  • Signposts patients to the most relevant care
  • Reduce telephone congestion
  • Reduces DNAs

Enable 24/7 contact to your medical practice without the need to speak to a receptionist, with Voice Connect’s Patient Partner solutions. Operating since 1991, we’re proud to have been delivering specialist computer telephony solutions for organisations across the UK.

Having 24/7 availability via telephone unlocks a range of benefits for the surgery and your patients. Expanding access helps to reduce morning telephone congestion in your reception, leaving staff free for other important duties.

To learn more about how your practice could see benefits, contact Voice Connect today using the quick and easy enquiry form below.

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Medical Scheduling Software

At Voice Connect, our dedicated, experienced team understand that every medical practice is different. That’s why we work directly with your practice, ensuring our bespoke medical scheduling software is tailored to your exact needs.

Using Patient Partner can benefit practices of all sizes, enhancing signposting and triaging working methods. The system integrates with all current primary care appointment books, including EMIS, SystmOne, Vision, Microtest and Frontdesk. Patient Partner is also being deployed within the secondary and community sectors. We have partnered with Sangix, using the system as a core solution to improve access to Phlebotomy departments. If you’d like to learn more about the benefits, our system can give you, contact Voice Connect today.

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Appointment Software

The easy-to-use software can be used to book any type of appointment, from standard ten-minute GP appointments to seasonal one-minute flu shots. Our implementation team work with your practice to create a system that suits your individual operations to benefit you and your patients the most. Once the system is up and running, it works automatically in the background, following the rules set by the practice without the need of day to day attention. Patients can even use the system to order repeat prescriptions with the additional Repeat Prescription module.

Patients can also check, change or cancel appointments throughout the day, helping to improve Did Not Attend (DNA) rates. Other benefits can include:

  • Improve patient access.
  • Reduce DNA rates.
  • Reduce telephone congestion.
  • Free up reception staff.
  • Reduce Out Of Hours (OOH) attendances.
  • Reduce patient complaints.
  • Works live alongside your reception team.

If you’d like to learn more about the benefits our system can give you, contact Voice Connect today.

Are you looking to improve access to your practice for patients while freeing up time for your reception staff? Contact Voice Connect using the quick and easy enquiry form below, and we’ll provide more information and a free quote tailored to your needs.

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    Key Features

    Phone Access

    The telephone remains the preferred method for patients to contact NHS services. Clinic Partner allows users to book, check, change, and cancel appointments automatically using their telephone keypad or mobile phone.

    Online Booking

    Using email registration, Clinic Partner, enables patients to access past and future appointments from their profile on our web portal. The portal sends appointment reminders via text and allows patients to book and cancel as and when they require.

    Self Check-in

    Be it a fixed kiosk or iPad/tablet check in, Clinic Partner works to alleviate pressure from the reception team with its self-check in features, allowing patients to automatically check-in when they arrive for their appointment. *Please note this is a software only element - the screen is not provided by Voice Connect*

    Calling Screen

    Clinic Partner comes with a waiting room display feature. The system highlights when clinicians are ready for the next patient and directs them to the correct room/cubicle. The feature can also display bespoke messages at the bottom of the screen, managed from the main back office. * Please note this is a software only element - the screen is not provided by Voice Connect*

    Facility Management

    Users of Clinic Partner can configure the system to their bespoke needs, this includes; number of rooms available, clinic opening hours, appointment availability, walk-in appointment availability and weekend/Bank Holiday management.


    Run reports online or via Microsoft Excel, Clinic Partner allows users to have valuable data at their fingertips. The system allows supervisors to access reporting remotely, aiding staff management and planning.

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