Voice Connect Wins Prestigious Award at General Practice Awards 2023

In an exciting turn of events at the General Practice Awards 2023, Voice Connect emerged victorious, clinching an award for our innovative Patient Partner product. Nominated by a satisfied customer, this recognition is a testament to the positive impact Voice Connect’s technology is having on the efficiency and productivity of medical practices nationwide. The accolade comes as no surprise to those familiar with Patient Partner, a cutting-edge solution designed to streamline patient communications and enhance overall practice management. What sets Voice Connect apart is our commitment to understanding the unique challenges faced by healthcare providers and tailoring solutions that make a real difference. The customer who nominated Patient Partner for the award provided a compelling testimonial that sheds light on the tangible benefits experienced by their practice. The customer expressed, “We are seeing a significant reduction in call volumes, especially on Mondays and the start of the day! We have gone from having constantly full queues (30 at a time) from 8 am to 10.30 am down to no more than 15 in our queue at the beginning and are done with by 8.30 am.” This quote underscores the transformative impact of Voice Connect’s Patient Partner on the daily operations of medical practices. The reduction in call volumes during peak times reflects not only improved patient satisfaction but also a more manageable workload for healthcare professionals. The customer further highlighted the positive effect on staff productivity, stating, “Our staff have found that they’re getting more time to do their admin duties as they’re not ‘constantly on the phone’ (since our receptionists are front desk only for our high volume of foot traffic patients).” This observation speaks directly to one of the primary goals of Patient Partner — alleviating the burden on front desk staff and allowing them to focus on crucial administrative tasks. By automating routine enquiries and appointment scheduling, Patient Partner frees up valuable time for healthcare professionals to dedicate to patient care and essential behind-the-scenes responsibilities. Voice Connect’s success at the General Practice Awards 2023 not only celebrates our dedication to innovation but also highlights the broader industry shift towards intelligent, patient-centered technologies. As medical practices continue to navigate the challenges of providing quality healthcare in a rapidly evolving landscape, solutions like Patient Partner become invaluable assets. In conclusion, Voice Connect’s recognition at the General Practice Awards 2023 is a well-deserved acknowledgment of the positive impact their Patient Partner product is making within the healthcare sector. This reinforces the real-world benefits experienced by medical practices leveraging Voice Connect’s innovative technology. As we look to the future of healthcare, solutions like Patient Partner are sure to play a pivotal role in shaping more efficient, patient-focused, and resilient medical practices.

Unlocking Seamless Healthcare: Voice Connect’s 7-Year Partnership with Sangix

In the dynamic landscape of healthcare, efficiency and patient satisfaction stand at the forefront of every successful clinic’s mission. At Voice Connect, we take pride in our longstanding, fruitful partnership with Sangix, a collaboration that has redefined the way clinics manage appointments, streamline operations, and enhance patient experience. In this blog post, we delve into the synergies of our 7-year partnership and the myriad benefits it brings to clinics across the UK’s NHS hospitals.

A Pioneering Approach to Clinic Management

Voice Connect has been at the forefront of supporting Sangix in delivering a 24/7 telephone appointment booking service to phlebotomy clinics within NHS hospitals. This collaborative approach extends beyond mere technical integration; it represents a commitment to redefining phlebotomy department management through an end-to-end system that empowers both healthcare providers and patients.

System Benefits: Elevating Healthcare Ecosystems

The adoption of Voice Connect’s systems, in conjunction with Sangix, empowers clinics to achieve a spectrum of advantages. From reducing waiting times and patient complaints to alleviating stress among staff, the benefits are transformative. The system facilitates increased patient footfall, improves access to care, reduces telephone congestion, minimises DNA (Did Not Attend) incidents, and crucially, creates valuable time for administrative duties.

Sangix System: Key Features Enabling Efficiency

The Sangix system, seamlessly integrated into our offerings, brings a suite of features that redefine clinic management:
  • Online Booking: Empower patients to schedule appointments at their convenience, reducing the burden on staff and streamlining the booking process.
  • Self Check-in: Enhance the patient experience by allowing them to check-in on arrival, reducing waiting times and ensuring a smooth flow in the clinic.
  • Calling Screen: Improve communication between staff and patients with a calling screen that keeps everyone informed and engaged.
  • Facility Management: Efficiently manage clinic resources, ensuring optimal utilisation and a seamless patient journey.
  • Reporting: Gain valuable insights into clinic performance, enabling data-driven decision-making and continuous improvement.

Versatility Across Specialties

The Sangix system, championed by Voice Connect, is not limited to phlebotomy services. It caters to a diverse array of appointment types, including but not limited to Outpatients, Occupational Therapy, Radiology, Paediatrics, Diagnostics, Ophthalmology, Dentistry, Antenatal, Ultrasound, Warfarin Reviews, GP Clinics, X-Ray Appointments, and Fertility Clinics.

Empowering Patients, Enhancing Efficiency

In the ever-evolving landscape of healthcare, the seamless integration of technology is not just an option; it’s a necessity. Voice Connect, in collaboration with Sangix, brings you a transformative solution that empowers patients, supports staff, and optimises clinic operations. Don’t miss out on the opportunity to experience the future of healthcare management—book a demo with Voice Connect today and witness the revolution first hand. Your clinic’s journey towards enhanced efficiency and patient satisfaction begins here. Book Here

The Real Impact of DNA’s on UK Doctor’s Surgeries: Exploring the Financial Consequences

The Real Impact of DNA’s on UK Doctor’s Surgeries: Exploring the Financial Consequences

Doctors’ surgeries in the UK are vital in providing healthcare services to the population. However, one persistent issue plaguing these facilities is the problem of patients not attending their scheduled appointments, often referred to as DNA’s (Did Not Attend). The consequences of DNA go beyond inconvenience and affect the financial stability of these important healthcare institutions. In this article, we delve into the real impact of DNA on UK doctors’ surgeries, highlighting the financial implications they face and introducing Patient Partner as a potential solution.

Understanding the Financial Impact of DNA’s

Lost Revenue: When patients do not attend their appointments without prior notice, it directly translates into lost revenue for doctor’s surgeries. These missed slots could have been filled by other patients who require medical attention, thereby reducing the overall efficiency of the healthcare system. The lost revenue from DNA can significantly impact the facility’s financial stability, making it harder to provide quality care and invest in essential resources. Wasted Resources: DNA does not only lead to lost revenue but also results in wasted resources. Doctors, nurses, and support staff invest their time and effort in preparing for scheduled appointments. When patients do not attend, the allocated resources go unused, causing inefficiency and increased costs. These wasted resources could have been utilised to cater to the growing demands and reduce waiting times for other patients in need. Increased Administrative Burden: Managing a doctor’s surgery involves complex administrative tasks, including scheduling appointments, reserving resources, and maintaining patient records. DNA add an extra layer of administrative burden. Staff members must spend time contacting patients who have missed their appointments, rescheduling them, and reorganising the workflow to accommodate changes. This diversion of resources can lead to increased overhead costs and reduced productivity.

Introducing Patient Partner:

Patient Partner is a revolutionary solution designed to tackle the challenges posed by DNAs in UK doctor’s surgeries. Patient Partner optimises the appointment system by employing intelligent technologies, streamlines communication, and improves patient engagement. Here’s how it can help:

Convenient Rescheduling Options:

Life can be unpredictable, and unforeseen circumstances often arise. Patient Partner allows patients to reschedule appointments quickly through a user-friendly automated telephone facility. Available 24/7, patients can easily check, change, and cancel appointments. This feature minimises the number of missed appointments and ensures optimal utilisation of doctor’s surgery resources.

Data Analytics for Improved Planning:

Patient Partner provides doctors’ surgeries with valuable insights through data analytics. By analysing patient attendance patterns and trends, facilities can make informed decisions to optimise their operations and resource allocation. This data-driven approach enables better planning, reduced costs, and improved financial stability. Patient Partner offers a comprehensive solution that empowers patients to have control over their appointments. This convenient and intuitive system allows patients to schedule appointments at their preferred time and date, check their upcoming appointments, make changes if needed, and even cancel appointments if circumstances require it. By providing patients with these self-service options, Patient Partner enhances patient engagement, reduces missed appointments, and improves the overall efficiency of doctors’ surgeries.

How Patient Partner Works

Patient Partner integrates with popular healthcare software systems such as SystmOne, Vision, and EMIS, as well as the doctor’s surgery’s existing telephone supplier. This integration ensures a smooth flow of information between Patient Partners and the practice management systems used by the doctor’s surgery. Patient data, appointment schedules, and updates are synchronised, allowing real-time access to accurate information. Integrating the existing telephone supplier ensures that appointment management is delivered seamlessly through the existing telephone infrastructure. This compatibility and integration eliminate the need for significant changes in the doctor’s surgery’s current software setup, providing a hassle-free implementation of Patient Partner while maximising the efficiency and effectiveness of the system. The impact of DNA on UK doctors’ surgeries extends beyond inconvenience and disrupts the financial stability of these essential healthcare providers. The loss of revenue, wasted resources, and increased administrative burden caused by missed appointments can hinder the delivery of quality care. However, solutions like Patient Partner offers a beacon of hope by leveraging technology to address these challenges. By reducing DNA, enhancing communication, providing convenient rescheduling options, and leveraging data analytics, Patient Partner helps doctors’ surgeries optimise their operations, improve patient outcomes, and ensure a healthier financial future. To learn more about how Patient Partner can help your doctor’s surgery, Contact us today!
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    Key Features

    Phone Access

    The telephone remains the preferred method for patients to contact NHS services. Clinic Partner allows users to book, check, change, and cancel appointments automatically using their telephone keypad or mobile phone.

    Online Booking

    Using email registration, Clinic Partner, enables patients to access past and future appointments from their profile on our web portal. The portal sends appointment reminders via text and allows patients to book and cancel as and when they require.

    Self Check-in

    Be it a fixed kiosk or iPad/tablet check in, Clinic Partner works to alleviate pressure from the reception team with its self-check in features, allowing patients to automatically check-in when they arrive for their appointment. *Please note this is a software only element - the screen is not provided by Voice Connect*

    Calling Screen

    Clinic Partner comes with a waiting room display feature. The system highlights when clinicians are ready for the next patient and directs them to the correct room/cubicle. The feature can also display bespoke messages at the bottom of the screen, managed from the main back office. * Please note this is a software only element - the screen is not provided by Voice Connect*

    Facility Management

    Users of Clinic Partner can configure the system to their bespoke needs, this includes; number of rooms available, clinic opening hours, appointment availability, walk-in appointment availability and weekend/Bank Holiday management.


    Run reports online or via Microsoft Excel, Clinic Partner allows users to have valuable data at their fingertips. The system allows supervisors to access reporting remotely, aiding staff management and planning.

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