Category: Blog

 

In an era marked by technological advancements, the integration of automation into various aspects of our lives has become increasingly prevalent. One such area where automation is making a significant impact is in the realm of phone booking systems.

In an exciting turn of events at the General Practice Awards 2023, Voice Connect emerged victorious, clinching an award for our innovative Patient Partner product. Nominated by a satisfied customer, this recognition is a testament to the positive impact Voice Connect’s technology is having on the efficiency and productivity of medical practices nationwide. The accolade comes as no surprise to those familiar with Patient Partner, a cutting-edge solution designed to streamline patient communications and enhance overall practice management. What sets Voice Connect apart is our commitment to understanding the unique challenges faced by healthcare providers and tailoring solutions that make a real difference. The customer who nominated Patient Partner for the award provided a compelling testimonial that sheds light on the tangible benefits experienced by their practice. The customer expressed, “We are seeing a significant reduction in call volumes, especially on Mondays and the start of the day! We have gone from having constantly full queues (30 at a time) from 8 am to 10.30 am down to no more than 15 in our queue at the beginning and are done with by 8.30 am.” This quote underscores the transformative impact of Voice Connect’s Patient Partner on the daily operations of medical practices. The reduction in call volumes during peak times reflects not only improved patient satisfaction but also a more manageable workload for healthcare professionals. The customer further highlighted the positive effect on staff productivity, stating, “Our staff have found that they’re getting more time to do their admin duties as they’re not ‘constantly on the phone’ (since our receptionists are front desk only for our high volume of foot traffic patients).” This observation speaks directly to one of the primary goals of Patient Partner — alleviating the burden on front desk staff and allowing them to focus on crucial administrative tasks. By automating routine enquiries and appointment scheduling, Patient Partner frees up valuable time for healthcare professionals to dedicate to patient care and essential behind-the-scenes responsibilities. Voice Connect’s success at the General Practice Awards 2023 not only celebrates our dedication to innovation but also highlights the broader industry shift towards intelligent, patient-centered technologies. As medical practices continue to navigate the challenges of providing quality healthcare in a rapidly evolving landscape, solutions like Patient Partner become invaluable assets. In conclusion, Voice Connect’s recognition at the General Practice Awards 2023 is a well-deserved acknowledgment of the positive impact their Patient Partner product is making within the healthcare sector. This reinforces the real-world benefits experienced by medical practices leveraging Voice Connect’s innovative technology. As we look to the future of healthcare, solutions like Patient Partner are sure to play a pivotal role in shaping more efficient, patient-focused, and resilient medical practices.

In the dynamic landscape of healthcare, efficiency and patient satisfaction stand at the forefront of every successful clinic’s mission. At Voice Connect, we take pride in our longstanding, fruitful partnership with Sangix, a collaboration that has redefined the way clinics manage appointments, streamline operations, and enhance patient experience. In this blog post, we delve into the synergies of our 7-year partnership and the myriad benefits it brings to clinics across the UK’s NHS hospitals.

A Pioneering Approach to Clinic Management

Voice Connect has been at the forefront of supporting Sangix in delivering a 24/7 telephone appointment booking service to phlebotomy clinics within NHS hospitals. This collaborative approach extends beyond mere technical integration; it represents a commitment to redefining phlebotomy department management through an end-to-end system that empowers both healthcare providers and patients.

System Benefits: Elevating Healthcare Ecosystems

The adoption of Voice Connect’s systems, in conjunction with Sangix, empowers clinics to achieve a spectrum of advantages. From reducing waiting times and patient complaints to alleviating stress among staff, the benefits are transformative. The system facilitates increased patient footfall, improves access to care, reduces telephone congestion, minimises DNA (Did Not Attend) incidents, and crucially, creates valuable time for administrative duties.

Sangix System: Key Features Enabling Efficiency

The Sangix system, seamlessly integrated into our offerings, brings a suite of features that redefine clinic management:

• Online Booking: Empower patients to schedule appointments at their convenience, reducing the burden on staff and streamlining the booking process.
• Self Check-in: Enhance the patient experience by allowing them to check-in on arrival, reducing waiting times and ensuring a smooth flow in the clinic.
• Calling Screen: Improve communication between staff and patients with a calling screen that keeps everyone informed and engaged.
• Facility Management: Efficiently manage clinic resources, ensuring optimal utilisation and a seamless patient journey.
• Reporting: Gain valuable insights into clinic performance, enabling data-driven decision-making and continuous improvement.

Versatility Across Specialties

The Sangix system, championed by Voice Connect, is not limited to phlebotomy services. It caters to a diverse array of appointment types, including but not limited to Outpatients, Occupational Therapy, Radiology, Paediatrics, Diagnostics, Ophthalmology, Dentistry, Antenatal, Ultrasound, Warfarin Reviews, GP Clinics, X-Ray Appointments, and Fertility Clinics.

Empowering Patients, Enhancing Efficiency

In the ever-evolving landscape of healthcare, the seamless integration of technology is not just an option; it’s a necessity. Voice Connect, in collaboration with Sangix, brings you a transformative solution that empowers patients, supports staff, and optimises clinic operations. Don’t miss out on the opportunity to experience the future of healthcare management—book a demo with Voice Connect today and witness the revolution first hand. Your clinic’s journey towards enhanced efficiency and patient satisfaction begins here. Book Here